Let's Discuss A Business & An Info Hotline
If you are like most users setting up their phone number, you may be asking which phone type is right for you: Business Line and Information Hotline?
What are the differences and advantages of each?
Here is the breakdown.
The short answer is you can do almost anything with both number types. The difference lies in what you plan to use the number for.
Business Lines are normal phone numbers. Someone calls in to speak with a live person to ask about a property or inquire about selling their own. Once they call in you can send them to voicemail, forward the call to your cell phone or live answering service, or send them a text or ringless voicemail.
Information Hotlines can be thought of as a message service where someone calls in to hear a recording. For example, when a someone calls a hotline, they are given a choice of options. Press 1 for info on this house, Press 2 if you saw a Bandit Sign on someone's car and want to enter the driver's extension to get more info and a call, etc.
Here is a direct comparison chart:
|Business Lines||Information Hotlines|
|Can I directly answer the phone when someone calls in?||
With the use of the "Forward" Callflow step.
With the use of the System Settings Extension
|Can I create extensions?||
Yes, with the use of an "Interactive Menu" Callflow step.
Yes, with the use of the System Settings Extensions.
|Can I play a voicemail||Yes, with the use of the "Voicemail" Callflow step.||Yes, with the use of the System Settings Extensions.|
|Can I send out Text Blasts with this number?||Yes||Yes|
|Can I create Texting keywords with this number?||Yes||Yes|
Can I send out Ringless Voicemails with this number?
If you are just starting out, we recommend setting up a local business phone line first. It is also important to remember that you can change the number type at any time.
We appreciate you taking the time to read about the difference between a business phone line and an informational hotline! For questions, contact us at firstname.lastname@example.org.