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Why is my phone number not receiving phone calls?

If your REI BlackBook phone number gets a busy line and is not receiving phone calls, check on your phone credits first. To do this, follow the instructions below:

 

  1. On your account's Dashboard, click on your Name and select My Account.
    Screen_Shot_2019-04-20_at_03.33.46.png

  2. On Billing/Subscription Details tab, under Phone System Usage, you will see Credits Left.
    Screen_Shot_2019-04-20_at_03.34.11.png
  3. If Credits Left is below 2 credits, click on Add Credits link to purchase additional credits.
    Screen_Shot_2019-04-20_at_03.34.11.png

  4. Select the number of credits you wish to purchase from the drop down menu.
    Screen_Shot_2019-04-20_at_03.43.25.png

  5. Select either an existing credit card on file or add a new card. Once added/selected, click on Purchase additional Credits
    Screen_Shot_2019-04-20_at_03.45.59.png

Note: If you have ample amount of phone credits left and you're still having the same issue, please reach out to support@reiblackbook.com.

 

 

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