Frequently Asked Questions

• How Do I Upgrade My Account?

  As your business starts to grow you will start ...

• How Do I Change My Password or Email Address For My Account?

  If you would like to change any of your persona...

• How Do I Add A New Credit Card To My Account?

  Please follow the steps below to add a new cred...

• How Do I Update My Billing Information?

  If you would like to update any of your billing...

• How Can I Purchase Additional Products For My Account?

  To find out what is included in your account, p...

• How Can I Make A Payment For An Outstanding Invoice On My Account?

  To make a payment for an unpaid invoice follow ...

• How Do I Reactivate My REI BlackBook Account?

  Please follow the steps below to reactivate an ...

• How Do I Reset The Password For My Account?

  Can't log into your REI BlackBook account? You ...

• How Can I Add Additional Users To My Account?

  You may have a couple of people who help you ma...

• How Do I Add A Business Line Phone Number To My Account?

  A business line is great for live answering cap...

• How Do I Add An Information Hotline Phone Number To My Account?

  An Information Hotline is great for a program l...

• Why Am I Not Receiving Phone Calls On My REI BlackBook Number?

  If your REI BlackBook phone number gets a busy ...

• How Do I Secure My Website(s) In My REI BlackBook Account?

  We are happy to announce that we are now offeri...