Click here to register to join -> https://www.reiblackbook.com/open-office-hours/.
What is Open Office Hours
Our Open Office Hours are daily 1 hours call that we host where you can ask any question you have about the software or give feedback. We will commonly solve support questions and work 1 on 1 with you or in a group setting. Our support team is the one manning the call. You can expect a mixture of Dino, Shey and Dallas.
When is Open Office Hours
Open Office Hour calls happen every weekday that our Offices are open. If there is a cancelation we will send out an email to all registered participants.
Monday, Wednesday and Friday calls start at 11:30 AM CST
Tuesday and Thursday calls start at 3:00P PM CST
FAQ
Are these calls recorded?
No, we don't record these calls. If you would like to record your question you can! You just need to inform us and turn off recording after you are done.
I’m brand new to REI Blackbook. Is Open Office Hours the right place for me?
Absolutely! We love welcoming new members. If you have a specific question, got stuck connecting a feature, or just want to watch how other investors use the tools, jump right in.
However, if you are brand new and feeling completely overwhelmed by the tech, we highly recommend checking out our Group Onboarding Calls. They are currently offered twice a week and provide a structured, step-by-step environment to ease you into your core features live.
How do I ask a question during the call?
We keep things casual! There’s no need to use the "raise hand" feature in Zoom. When you join, just drop your question in the chat or unmute when there's a break in the conversation. We run on a friendly first-come, first-served basis.
To make sure everyone gets a turn, we ask that you bring one question at a time. Once we get you squared away, we will move to the next person in line. If we have time left at the end of the hour, we are more than happy to circle back to you for round two!
Can you look at my custom marketing strategy?
Our support team is fully equipped to look under the hood of your account and ensure your tools, automations, and settings are functioning perfectly. However, designing custom business strategies or graphics, writing marketing copy, or building advanced campaigns may be out of scope for these sessions, due to meeting size and time. While we do have custom implementation services available, our main goal is to ensure your software works so you can execute your strategy!