Blocking a Number
Set Up
These steps will enable you to easily and quickly block spam callers.
- Go to your workflows and add a workflow, we recommend naming it something simple like block
- Add a tag module and assign a blocked tag. This is so you can keep track of all your blocked numbers.
- Add a block module and make sure block is selected.
Blocking
These steps will show you how quick and easy blocking is. There are two places you can go to, to block a number.
One the contact manager, click the three dots by the contact you wish to block, than click trigger workflow.
Or the profit dial inbox.
- Find your block workflow, and then trigger the workflow.
- Give the system a few minutes to block the number. The contact itself will look the exact same which is why it's crucial we add a blocked tag so we know its blocked.
Unblocking a Number
Set Up
Oh no we accidentally blocked a lead, let's fix that.
- Go to your workflows and add a workflow, we recommend naming it something simple like Unblock
- Add a tag module and remove the blocked tag.
- Add a block module and make sure unblock is selected.
Unblocking
These steps will show you how quick and easy undoing any blocked contact is. Like before there are two places we can go.
One the contact manager, click the three dots by the contact you wish to unblock, than click trigger workflow.
Or the profit dial inbox.
- Find your unblock workflow and click trigger.
- Give the System a few minutes to process your request. You will then see the blocked tag is removed so we know that contact has the ability to contact us.
Thank You!
We appreciate you taking the time to learn how to block and unblock numbers! For questions, contact us at support@reiblackbook.com.